Department : Commercial Existing Business
Salary: up to £30k DOE
Location: Kings Hill, West Malling, Kent
Start Date: ASAP
Hours: 35 hours per week (9am to 5pm Monday to Friday)
Duration: Permanent

An overview of the role:

  1. To provide MTA's & renewals, deal with late claim notifications & workflow and issue documentation accurately and in accordance with the company's service level agreements.
  2. To prospect and actively contribute to the growth/retention targets of the department.
  3. Understand the impact of claims & risk management on the performance of a risk and demonstrate an ability to underwrite taking these factors into account (liaising with those that have specialist knowledge: claims, surveyors & other underwriters).
  4. To ensure that you manage your own portfolio of work in accordance with agreed service, technical, output standards, accuracy, FSA guidelines & TCF requirements.
  5. Develop and maintain excellent relationships with colleagues and brokers & undertake external visits, review meetings and social events when required.
  6. To provide technical assistance & guidance in accordance and within own underwriting authority (refer all cases above authority level making recommendations as necessary) to colleagues, other departments & business units within Commercial Lines and work on specific projects as and when required.
  7. Ensure an appropriate working knowledge of the products, procedures, Commercial Underwriting Manual and Management Information is achieved and maintained in accordance with the annual training and competence testing and where appropriate to have achieved or be working towards CII qualifications.
  8. Achieve the annual objectives agreed with you by your manager.



Person Specification:

  1. Motivated, driven & adapts to change positively when looking to increase retention rates, displaying a 'can do' attitude.
  2. Manages own time effectively to achieve targets by identifying, prioritising and scheduling tasks.
  3. Escalates enquiries as and when it is appropriate to do so.
  4. Demonstrates a good understanding of the products, brokers, target markets and competitors.
  5. Willingly provides help and support to others and has the ability to work co-operatively with others towards a common goal.
  6. Continuously seeking to improve their own performance & reacts positively to feedback and advice.


    1. Insurance background/knowledge of commercial risks/underwriting.

Recruitment reference: 2014v035


Please send all CVs to recruitmentteam@sterlinginsurancegroup.com. Please ensure all CVs include the recruitment reference number; salary expectation and full employment history.

Candidates who are offered a role will be required to complete our full screening process including a credit and criminal check. The offer of employment is subject to the satisfactory outcome of these employment checks which will take a minimum of two weeks to be carried out.

We advise all applicants that we will check your details against fraud prevention databases.  Should our investigations identify fraud or the commission of any other criminal offences by you (on your part) when applying for, or during the course of your employment with us, we will record the details of this on the relevant fraud prevention databases.  This information may be accessed from theUKand other countries and used by law enforcement agencies and by us and other organisations to prevent fraud.

Please contact us on the telephone number provided below if you want to receive details of the relevant fraud prevention databases through which we share information.


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