Post Claims Awards 2013 shortlists Sterling in 3 categories!

Sterling Insurance is thrilled to announce that we have been shortlisted in three categories in the Post Claims Awards 2013!

Our Claims team have been recognised by being shortlisted for the Personal Lines Team of the Year and Commercial Lines Team of the year, an accolade that demonstrates our focus on service across all areas of the claims process. Our team has over 20 years' experience, and we constantly strive to improve our service towards our clients in both lines of business.

Our 'Driving Claims to Settlement' project has been nominated for the Customer Care Award. This initiative was designed to provide faster and fairer settlements to customers by taking each step in the claims experience and minimising delays at every point. As a result, we saw a significant increase in compliments and a reduction in FOS referrals compared to 2011, demonstrating the success of the initiative.

David Sweeney, Director Personal & Commercial lines, commented:

"We are delighted that our Claims Team has been shortlisted in these three categories; it is a testament to the hard work and effort we have invested in improving the claims experience for our policyholders and we thank Post for recognising this."









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