Sterling host first Annual Licensed Loss Adjuster Awards
group small.jpgSterling Insurance Group hosted their first Annual Licensed Loss Adjuster Awards Lunch to toast the exceptional performance of their loss adjusters.
The celebratory lunch was hosted by Garry Simmons, Head of Property and Liability Claims at Sterling and held at the Gilbert Scott Restaurant in St Pancras Renaissance Hotel. The winners of the awards as voted by Sterling Claims staff were : 
  • Neil Baldwin, vrs Vericlaim - Claim of the Year
  • Mike Bond, vrs Vericlaim - Commercial Lines Licensed Adjuster of the Year
  • Terry Diamond, QuestGates - Personal Lines Licensed Adjuster of the Year 
Commenting on the success of the event Garry Simmons stated:
"We have invested heavily over the last few years in our loss adjusters who form a massive part of the impression our clients get about our claims service. It was vital from our perspective that anyone representing our company followed our service ethos and as such, we introduced the concept of issuing individual Sterling licenses to selected qualified adjusters within each firm. Only these licensed adjusters are allowed to handle Sterling claims."

As part of their loss adjusting initiative, Sterling also insisted that all loss adjusters have induction training on the Sterling culture, customer/broker profiles and philosophies. The new loss adjusting process will be enhanced by Sterling's recently launched Customer Claims Survey that has the ability to monitor performance at individual licensed adjuster level, as well as the loss adjusting firm overall.

Simmons continued " Sterling is working hard to ensure that loss adjusting is seen exactly for what it is, a skilled art rather than a mere task driven process and these developments can only yield positive benefits to both customer and client alike. We are delighted with the way this initiative has progressed and we look forward to hosting this event in the future." 

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