Sterling Shortlisted in the Insurance Times Claims Excellence 2013 Awards

Sterling Insurance is thrilled to announce that we have been shortlisted in three categories in the Insurance Times Claims Excellence 2013 Awards. 

We have been shortlisted in the Outstanding Insurer Claims Team of the Year category, recognising our focus on service across all areas of the claims process.  As a team with over 20 years experience, we constantly strive to improve our service whilst remaining empathetic to our clients.

Steve Godbold, our Executive Claims Manager has been shortlisted for the Outstanding Insurer Individual of the Year award acknowledging his total dedication to clients and his efforts in guiding them through the claims process to establish suitable outcomes.

Our 'Driving Claims to Settlement' project has been nominated for Customer Care Initiative of the Year. This provides faster and fairer settlements to customers by taking each step in the claims experience and minimising delays at every point. The outcomes, which include a reduction in FOS referrals and a significant increase in compliments compared to 2011, are testament to its success.

Garry Simmons, Head of Property & Liability Claims, commented

"We are delighted to be shortlisted in these three categories; it is a testament to the hard work and effort we have invested in improving the claims experience for our policyholders. For Steve in particular, this is a real accolade that makes the hundreds of miles covered and the many 'out of hours' calls even more worthwhile!"

 

 

 

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